Welcome to the official Cancellation Policy of Primal Fitness. By accessing or using our services via booking.primalfitness.in, you agree to the terms outlined below.

We value your commitment, and we also understand that circumstances may change. This policy ensures clarity regarding how cancellations are handled.

1. Program/Service Cancellation

Once you have enrolled in any of our programs or services, cancellation is not permitted after access has been granted or sessions have begun.

Clients are encouraged to make informed decisions before enrolling, as program slots are limited and resources are allocated upon confirmation.

2. Exceptions for Cancellation

In rare and specific cases, we may consider cancellations if:

• There is a genuine medical emergency (proof required)

• We are unable to deliver the promised service due to internal issues

• The request is made within 24 hours of payment and before program access or onboarding has begun

All exceptions are subject to review and approval by our team.

3. How to Request a Cancellation

If you believe your case qualifies for a cancellation exception, please follow the steps below:

1. Email Us: Clearly explain the reason for your cancellation request and include relevant details.

2. Send To: 📩 [email protected]

3. Review Time: Our team will respond within 3–5 business days with a decision.

Final Note

Cancellations disrupt program flow and resource allocation, so we encourage serious commitment. Please reach out before enrolling if you have any uncertainties—we’re happy to clarify everything in advance.

Thank you for understanding and respecting our policy.